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Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below.
This Website is created, administered and controlled by Beautycow.com. The Website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
The Personal Information which you are required to provide when you register as a Customer should be true, accurate, current and complete in all respects; and you must;
Notify us immediately of any changes to the Personal Information by contacting our Customer Service Team via email,or by updating them in the account page information.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We reserve the right to:
• Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
• and/or
• Change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.

Order Process

After placing your order it will go through a number of processes before it is dispatched.

Once payment has been received some orders may be subject to a review by our anti-fraud team. This does not take long, but is in place to ensure the safety of our customers, and to prevent fraudulent transactions. Any order that does not pass this check will immediately be refunded, and the buyer will be informed of what has happened.
Once the order has passed all checks, it will be passed over to our packing department to be packaged and processed for delivery. All orders placed before 3pm (Mon-Fri) GMT we aim to be despatched the same day when available. Orders placed after 3pm will be processed the next working day.
Once the order has been packaged and processed for delivery it can no longer be cancelled unless returned to us by yourself. This is due to the large volume of orders we process per day, as it is simply not possible to locate one package amongst all the other orders once they are bagged and tagged for collection.
Orders are collected by our various couriers between 3:45pm and 5pm GMT. If you have a tracking number then it should begin to be traceable once it has been scanned at the sorting office, usually between 8pm – 10pm GMT. You will receive details of how to track your item in an email sent out once your item has been collected by the courier.
Orders that get Flagged by our payment provider for miss match address will need to be manually verified by a member of staff. To verify the billing address we will need either a utility bill , drivers licence, or some other proof of identification linking them to the Card payment address.This can be sent as a picture message or scanned document by email to customerservice@beautycow.com. Any fraudulent activity detected is passed onto www.actionfraud.police.uk .
Your package is now on its way to you. Depending on which service you choose at the checkout it will be delivered as soon as possible. Be aware that slower postage methods can sometimes be delayed and do not be alarmed if it takes a little longer than expected. Unfortunately we cannot deliver items ourselves so we have to rely on the couriers to deliver it on time. Please feel free to contact our customer service department if you have any questions.

PRICING
We ship items all over the world, however different costs are incurred for different countries. We try to keep our prices the same throughout the world, to give all our customers the best deal we can, but sometimes in countries outside the UK, prices may vary.

Prices are correct at time of print, but please be aware that although prices on our website are always current, other sites advertising our products may not be updated as frequently. For the most up to date prices and offers remember to visit us directly.

All transactions are processed in GBP, however if you are from outside the UK it may be possible to view the prices in your own currency. Exchange rates are updated regularly, however please check before purchase.


RETURNS
We understand that sometimes there can be an issue with an order, whether it is simply an unwanted gift, or if the item itself malfunctions. We accept returns within 30 days of purchase, so for details regarding each situation please read below.

Please be sure to include a note in the package with the following information:

Full Name
Order Number
Reason For Return
Email Address
UNWANTED PRODUCTS
If the item is an unwanted gift, or simply you have decided upon delivery you no longer require the item then of course you can return it within 14 days. Items returned to us by the courier as "uncalled for" will be classed as unwanted items:

Ensure that the product and its packaging are in a BRAND NEW and RE-SALEABLE condition. If the item is used or the packaging is damaged upon opening then we cannot re-sell and therefore cannot accept return of the product.
Unwanted items when returned will be subject to a administration charge of £3.99. This will be deducted from the final refund amount.

DAMAGED/FAULTY PRODUCTS
If a product is faulty or damaged it can be returned for replacement within 30 days of receipt. We will also cover your return postage costs providing you do NOT use an express service. In the UK we recommend using Royal Mail Second Class Recorded. We shall then send you a replacement item upon receipt of the faulty goods, along with a refund of your return postage.

After this then the product is covered by a manufacturer’s warranty. This varies from product to product.

EXCHANGES
An item can be exchanged provided that it is in an UNOPENED and RESALEABLE condition. There will be a £3.99 admin charge for an exchange and it can be exchanged for anything up to the value of the product minus the admin charge.

RETURN ADDRESS
Returns need to be posted to:

BEAUTYCOW LIMITED
PO Box 1160
UXBRIDGE
UB8 9AJ
United Kingdom

PRIVACY POLICY- GDPR

At Beautycow we are committed to maintaining trust and confidence to all our visitors on our website Beautycow.com. BeautyCow does not sell or share any data added with any other company. Below we have provided information of our Privacy policy in compliance with GDPR.

What are cookies?

Like most websites, Beautycow website use cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our websites.  Cookies are essential for the effective operation of our websites and to help you shop with us online.  They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere. 

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.  Beautycow can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?

The cookies stored on your computer or other device when you access our websites are designed by:

- Beautycow, or on behalf of Beautycow, and are necessary to enable you to a make purchases on our website;

- third parties who participate with us in marketing programmes; and

- third parties who broadcast web banner advertisements on behalf of Beautycow.

What are cookies used for?

The main purposes for which cookies are used are: -

1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.

2. For Beautycow to market to you, particularly web banner advertisements and targeted updates.

3. To enable Beautycow to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc. 

4. To enable Beautycow meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.   Further details on how to disable cookies for the most popular browsers are set out below: -

For Microsoft Internet Explorer:

1. Choose the menu “tools” then “Internet Options”

2. Click on the “privacy” tab

3. Select the setting the appropriate setting

For Google Chrome:

1. Choose Settings> Advanced

2. Under "Privacy and security," click “Content settings”.

3. Click “Cookies”

For Safari:

1. Choose Preferences > Privacy

2. Click on “Remove all Website Data”

For Mozilla firefox:

1. Choose the menu “tools” then “Options”

2. Click on the icon “privacy”

3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

1. Choose the menu Files”> “Preferences”

2. Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.  If you only disable third party cookies, you will not be prevented from making purchases on our sites.  If you disable all cookies, you will be unable to complete a purchase on our sites.

GOOGLE ANALYTICS – When someone visits www.Beautycow we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

MAILING LIST - We use mailchimp services to connect with our customers who have opted into our mailing subscription.If you wished to be removed simply click the unsubscribe link attached to all mailchimp email sent out. Please visit mailchimp

You are entitled to view, amend, or delete the personal information that we hold. Email your request to customerservice@beautycow.com where our data protection officer confirm,change or delete any data we hold on your account.