Returns Policy

Should you have purchased as a guest and did not wish to create an account with us the please look to our contact us page. This will give you the address of our Salon which is also the Offices of Beautycow.com. There you can also find telephone numbers should you need to speak to someone.

WEEE - Helping to recycle your electrical equipment

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol.

Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.

If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help
If you’re buying a new electrical item, we will recycle your old one for free, please contact us for further details on how to return an item.

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping for orders over £35 is free, although you can choose to upgrade if you wish. For orders under £35 Royal mail 2nd Class post is £1.99 and 1st Class is £2.99.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

BeautyCow.com accepts no responsibility for items delayed by Royal Mail. We pack and post all orders within 1 working day where possible, and trust that Royal Mail will deliver them on time. If you want to guarantee delivery before Christmas we recommend ordering well in advance to avoid disappointment.

We have 2 collections throughout the day, 1st by dhl who collect packages at 2.30pm, and the 2nd at 4.00pm by Royal Mail. We will process all orders upto 1 hour prior there collection. All Next day selected orders will be processed upto 3.00pm.Any orders place after 3.00pm will be sent next working day.