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  • My Account
  • Gift Certificates

FAQ

My previous account login doesn't work?

We have rebuilt our website as of August 2015, and because of the new system, any accounts created on our old store (pre-July 2015) will no longer be active. It only takes a few minutes to create a new account, and the system is greatly improved over the last one.

We do realise that this is inconvenient, and apologise, however it was essential to migrate the store over to the new system.


How long will my order take to arrive?

Orders received before 3pm will usually be posted the same day, orders placed after this will usually be dispatched the following working day. The time that your delivery takes will be shown to you when selecting your postage option at the checkout.


My order shows are "Awaiting Fulfillment". What does this mean?

When your payment has cleared this is the status your order will display. It means that your order has been passed to the warehouse for processing, and despatch.


I found a discount code on another site, why doesn't it work?

We do have discount codes, however we do not broadcast them on external websites. We offer them to our customers through social media and through our monthly emails. External websites are very often out of date in their display of codes.


Orders Lost In Post

Unfortunately this does happen and if an order is lost in the Postal system, BeautyCow will need to claim on the Post Office insurance. In completing our claim form, we will provide the name and contact details of the intended recipient.
Before we send a replacement, we will require our lost post form to be completed, signed and returned to us confirming non-receipt.